Regulatory Protocol
Privacy Policy
1. Data Controller. fusionlabix ("the Controller"), registered at 307160, Str. Locotenent Iancu de Bicaz nr. 2, Dumbravița, Romania, is the data controller responsible for the processing of personal data collected through this website and associated services.
2. Data Collection & Purpose. We collect personal data solely for the purpose of executing requested services and maintaining operational communication. The following categories of data may be processed:
- Contact information (name, email address, phone number) submitted via contact forms
- Project specifications and requirements shared during engagement scoping
- Payment and billing information processed through third-party payment processors (Stripe)
- Technical metadata automatically collected through standard web server operations (IP addresses, browser type, access timestamps)
3. Legal Basis for Processing. Data processing is conducted under the following GDPR Article 6 legal bases:
- Article 6(1)(a) — Consent: where explicit consent is provided through form submissions
- Article 6(1)(b) — Contractual necessity: processing required for the performance of a contract or pre-contractual measures
- Article 6(1)(f) — Legitimate interests: for operational security and service improvement
4. Data Retention. Personal data is retained only for the duration necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months. Project-related data is retained for the duration of the engagement plus 60 months in compliance with applicable financial record-keeping obligations.
5. Data Subject Rights. Under the General Data Protection Regulation (EU) 2016/679, you have the following rights:
- Right of access (Article 15) — Obtain confirmation of whether your data is being processed
- Right to rectification (Article 16) — Correct inaccurate personal data
- Right to erasure (Article 17) — Request deletion of your personal data
- Right to restriction (Article 18) — Restrict processing in certain circumstances
- Right to data portability (Article 20) — Receive your data in a structured, machine-readable format
- Right to object (Article 21) — Object to processing based on legitimate interests
6. Data Transfers. Personal data is processed within the European Economic Area (EEA). Where data transfers outside the EEA are necessary, we ensure adequate safeguards through Standard Contractual Clauses (SCCs) or adequacy decisions in compliance with Chapter V of the GDPR.
7. Security Measures. fusionlabix implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, regular security assessments, and incident response procedures in accordance with Article 32 of the GDPR.
8. Supervisory Authority. You have the right to lodge a complaint with the relevant supervisory authority. For data processing activities conducted from Romania, the competent authority is the National Supervisory Authority for Personal Data Processing (ANSPDCP).
Refund Terms
1. Milestone-Based Evaluation. All services provided by fusionlabix are delivered according to agreed-upon project milestones. Refund requests are evaluated based on the completion status of the current milestone and the proportion of deliverables achieved.
2. Pre-Completion Cancellation. If a project is cancelled before the completion of the first milestone, a refund of 75% of the advance payment will be issued within 30 business days. The 25% deduction covers administrative and scoping work already performed.
3. Mid-Project Cancellation. Cancellation after the first milestone but before project completion entitles the client to a prorated refund calculated as follows: (Undelivered Milestone Value × 0.85) minus any outstanding invoices for completed work. The 15% adjustment accounts for project context loss and resource reallocation overhead.
4. Post-Delivery Disputes. If deliverables do not materially conform to the specifications defined in the signed project charter, the client must submit a written dispute within 14 days of delivery. fusionlabix will have 30 days to remedy non-conformities. If remediation is not possible, a partial or full refund will be negotiated in good faith.
5. Non-Refundable Items. The following are non-refundable: scoping and discovery sprint deliverables (once the alignment document is signed), third-party software licenses procured on behalf of the client, and domain/hosting registration fees.
6. Refund Processing. Approved refunds are processed via the original payment method within 30 business days. International wire transfer fees, if applicable, are borne by the recipient.
Service Contract
1. Scope of Services. fusionlabix provides web development, digital engineering, and related technology services as described in individual project charters and service agreements. Each engagement is governed by a signed project charter that defines specific deliverables, timelines, and acceptance criteria.
2. Service Execution. All work is performed with professional diligence and in accordance with industry best practices. fusionlabix reserves the right to determine the technical methodology and tooling used to achieve project objectives, unless explicitly specified in the project charter.
3. Payment Terms. Unless otherwise specified in the project charter: invoices are issued upon milestone completion and are payable within 14 calendar days. Late payments incur a statutory interest rate of 9 percentage points above the ECB base rate in accordance with EU Directive 2011/7/EU. fusionlabix reserves the right to suspend work on outstanding invoices after a 7-day grace period.
4. Intellectual Property. Upon full payment of all invoices, all deliverables and associated intellectual property rights are transferred to the client. fusionlabix retains the right to use anonymized case studies, performance metrics, and general architectural patterns for portfolio and marketing purposes unless explicitly prohibited in the project charter.
5. Confidentiality. Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives the termination of the service relationship for a period of 36 months.
6. Limitation of Liability. fusionlabix's total aggregate liability under any service agreement shall not exceed the total fees paid by the client under that agreement. fusionlabix shall not be liable for indirect, consequential, or incidental damages, including but not limited to loss of revenue, data, or business opportunity.
7. Force Majeure. Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including but not limited to natural disasters, government actions, pandemic-related disruptions, or infrastructure failures.
8. Governing Law & Jurisdiction. This Agreement shall be governed by and construed in accordance with the laws of Romania and the European Union. Any disputes arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of Romania. The parties may also agree to submit disputes to mediation before pursuing litigation.
9. Termination. Either party may terminate a service agreement with 30 days' written notice. fusionlabix is entitled to payment for all work completed up to the termination date. Immediate termination for cause is available in cases of material breach, non-payment beyond 45 days, or insolvency.
10. Amendments. These Terms of Service may be updated periodically. Continued engagement after notification of changes constitutes acceptance. Material changes to existing agreements require written consent from both parties.